Delete your account

Éllo, africa.ello

You can delete your Éllo account whenever you want. You do not need to ask us, and you do not need a reason.

From the app

1. Open Éllo and go to Settings.
2. Tap Delete my account at the bottom.
3. Read what it says will be removed, then confirm. It happens immediately.

If you no longer have the app

Write to hi@ello.africa from the email address on the account. We will confirm it is you, delete the account, and tell you when it is done. Expect a reply within seven days.

What is deleted

• Your account, your name and your email address.
• Your profile picture, if you set one.
• Your messages, and the calls you made or received.
• Every phone registered to you, so none of them rings for you again.

If you own a business on Éllo

A business you are the only owner of is deleted with your account, along with its products, its orders and everything its assistant learned. Customers stop being able to reach it. The app tells you which businesses these are before you confirm, by name.

A business with another owner is not deleted. You are removed from it and the other owner carries on.

What is kept, and for how long

Orders placed with other businesses stay in those businesses’ records, because a shop’s own books should not develop holes when a customer leaves. Your name and contact details are removed from them, so what remains does not identify you.

Anything we must keep for tax or accounting law is kept for as long as that law requires and no longer, and is not used for anything else.

This cannot be undone

There is no recovery period and no archive to restore from. If you sign up again later with the same email address, it will be a new account with nothing in it.

Questions before you decide: hi@ello.africa.